Billing, Replacement & Refund Policy

Billing, Replacement & Refund Policy

The following Billing, Replacement & Refund Policy (“Policy”) applies to all users and describes how your payments are made to Instant-Playing (“Instant-Playing”, “we”, “us” or “our”) in connection with this website (“Site”), and the services and products provided on the Site (the “Service,” “Product,” “Services,” or “Products”). The Policy also clearly denotes how Instant-Playing facilitates returns and refunds.

By using the Site, you are accepting the terms, conditions and policies described in this Policy, as may be amended from time to time. Each time you use the Site and/or pay for a Service or Product on the Site, you agree and expressly consent to the following.

Billing

All payments made by you to Instant-Playing are subject to Instant-Playing Terms & Conditions.
Only payment methods offered at Instant-Playing Checkout are allowed.
To help provide a safe experience, we only allow payment methods that offer strong protection for buyers and sellers.

The following payment methods are not allowed:

Sending cash through the post
Point-to-point cash transfer services such as Western Union or MoneyGram

The following payment methods, which are offered at Instant-Playing checkout, are allowed:

PayPal
PayPal Credit
Credit card or debit card
Any other payment methods we may introduce in the future

Foreign Currency. If you pay with foreign currency, you agree that the amount you are eventually credited may vary as a result of foreign currency conversion policies of our third-party payment processors, which you can find at the relevant website or location where you make the actual purchase.

Third Party Payment Processors. We use the services of third parties to process your payments and we require that these third parties take the appropriate organisational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information.

Payment Through Third Party Services. When you make a purchase within the Site, your purchase is also subject to the terms of such third party (including with respect to payment terms, refunds, etc.), and you should read such applicable terms before you decide to complete the purchase. You agree to abide by any relevant Terms & Conditions or other legal agreement that governs your use of a given payment processing service and/or method. You also acknowledge that a bank or credit card company may refuse or cancel a transaction and freeze funds up to 14 business days as per the bank/credit card company policy. You also agree to the sharing of information between us and such third-party payment processor for billing related activity, as explained in our Privacy Policy.

Fees and Taxes. You are solely responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your access to and use of our Services.

Using the Service on mobile applications will use some of the data allowance available on the data package to which you have subscribed with your mobile network operator as the case may be. Out-of-country usage may in any event lead to significantly higher costs than regular usage, and you are solely responsible for keeping yourself informed and paying for possible roaming and other applicable charges levied by your mobile network operator.

Instant-Playing may refuse or cancel a transaction at any time in our sole discretion, if we believe it violates Instant-Playing Terms & Conditions, our Privacy Policy, or this Billing & Refund Policy or to prevent financial loss. In cases of fraud or illegal acts, Instant-Playing may cancel or block your Credit Balance.

Replacement and Refund

Thank you for your purchase. We hope that you are satisfied with your purchase. However, if you are not satisfied or if you have any issues with your product, please read the following information carefully.

Please note that, except as required by law, we do not offer refunds for any products. Instead, we offer replacement of faulty products, subject to the following conditions:

In the event that the Product is defective or contains errors, the customer should contact the Company’s customer support team immediately, providing detailed information about the issue, including but not limited to the order number, the date of purchase, and the nature of the defect or error. The customer shall provide any additional information or assistance requested by the Company to verify the defect or error.
You must provide a receipt of proof of purchase.

If you believe that you are entitled to a replacement under these conditions, please contact us. We will review your request and, if approved, will send you a replacement product to your email.

Get your replacement

Upon receipt of the replacement request, Instant-Playing shall make every reasonable effort to process the replacement request within two (2) business days. The replacement product shall be sent to the email address associated with the account making the replacement request, unless otherwise agreed upon between You and Instant-Playing. Instant-Playing shall use commercially reasonable efforts to deliver the replacement product within one (1) to five (5) business days after the replacement request has been processed.

Please note that the delivery time frame provided above is an estimate and may be affected by factors beyond the control of Instant-Playing, such as delays in the delivery services or unforeseen circumstances. Instant-Playing shall not be liable for any delays in delivery and shall not be required to provide any compensation for such delays.

Misuse of replacement provisions or the Instant-Playing Money Back Guarantee

Engaging in activity that may denote you as an “Abusive Buyer” may result in a range of actions, including issuing warnings to You, blocking You from requesting returns or replacements on Instant-Playing, blocking You from opening claims, and account suspension.

Activity that could denote you as an Abusive Buyer includes, but is not limited to:

Opening duplicate requests using other buyer protection programmes
Colluding with other users to wrongly declare an item’s value
Filing a charge back after receiving a replacement
Claiming a product was not received when there is proof of delivery to the buyer’s email address on the Order Details
Falsely claiming a product was not as described
Using or damaging a product and then requesting a replacement

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Sharing Information

We take the privacy of our customers very seriously and strive to protect your Personally Identifiable Data (PID) in accordance with our Privacy Policy. However, in certain circumstances, we may need to share your payment details and PID with third parties in order to prevent financial loss to you or us, or to prevent a violation of law.

For example, if we suspect fraudulent activity on your account or if we are required to cooperate with a legal investigation, we may need to share your PID and payment information with relevant authorities or financial institutions. We will only do so in accordance with applicable laws and regulations, and we will make every effort to minimise the amount of information shared and to protect your privacy to the greatest extent possible.

We appreciate your understanding that these measures are necessary to ensure the security and integrity of our financial systems and to protect all of our customers.

Legal

Please note that the terms and conditions, as well as the privacy policy, of Instant-Playing apply to this return policy. This means that by accepting this return policy, you are also agreeing to the terms and conditions and privacy policy of Instant-Playing. If you have not yet read these documents, we recommend that you do so before making a purchase or requesting a replacement product.

In the event that you read this policy in a language other than English, you understand and agree that in the event of any discrepancies or conflicts between the translated version and the English version of this policy, the English version shall prevail. If you have any questions about the terms of this policy or the terms and conditions or privacy policy of Instant-Playing, please do not hesitate to contact us.

General

If you have any questions regarding our Billing & Refund Policy, please contact Instant-Playing via our contact page on our website or by sending an email to info@